Automation Bias

Research suggests the introducing automated decision aids does not always reduce human error, but can isntead create opportunities for different kinds of errors. 

Participants with an aid : 

  • Missed events when not prompted about them
  • Followed auto-recommendations even if it contradicted their training and other indicated 

When people heavily rely on automated systems, taking the path of least cognitive resistance, it can lead to a higher possibility of errors. 

See the full study here :

Skitka, L. J., Mosier, K. L., & Burdick, M. (1999). Does automation bias decision-making?. International Journal of Human-Computer Studies51(5), 991-1006,