Home » Bias of the week » Peak-End Rule
Patients A and B underwent the same procedure. It lasted 8 minutes for A and 24 for B. Both reported a similar pain level overall.
For A, the procedure ends right at a time of high pain, whereas for B it ends at a time of less intense pain.
Although B’s procedure takes three times as long as A’s, A evaluates it as worse.
We remember and judge our experiences based on their peak and ending.
See the full study here :
Kahneman, D. (2012). Thinking, fast and slow. Penguin.
Join our mailing list to be the first to know about our upcoming events and workshops
Copyright © 2023 BVA Nudge Consulting by Ipsos – All rights reserved