Digital & Communication

Increase mystery shopping participations

The challenge

Enhance the effectiveness of emails inviting respondents to become mystery shoppers.

Our response

The invitation email was modified to leverage the shoppers' Ego, and highlight how valuable their participation is by mentioning in the invite that they have "been selected".

The results

Participation rate increased by 12%.

Discover other case studies

Case study - Sustainability

Create a nudge building

Design a user-centric building that helps residents adopt sustainable habits such as water conservation and energy saving. [...]

22/08/23

00

min

Case study - CX

Improve train cleanliness

Find operational solutions to encourage passengers to dispose of their trash in the coach's only rubbish bin. [...]

22/08/23

00

min

Case study - Health

Improve circulation and wayfinding in a large hospital

Reduce the anxiety level of visitors to improve the use of the human and technical resources of the Clinica Las Condos. [...]

19/02/24

00

min

We are proud to accompany successful public and private organizations